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Refund Policy

Return and Exchange Policy

In order to satisfy our customers you can return the product within 7 days from the date of receipt of the order, according to the following conditions:

Al Saad Store will bear all the cost of refunds if you receive a damaged, improper or wrong product.
If you wish to return or exchange products for other reasons, Al Saad Shop will not bear the cost of return or exchange.
The refund will be returned to the customer after the shipment arrives at Al-Saad Store and is confirmed to be eligible for refund.
If you want to return or replace a product, please follow these steps:
Contact customer service as you can communicate by e-mail and we ask you to provide the following data:

Order number.
product name.
Quantity.
Reason for retrieval.